سياسة الاسترجاع والاستبدال

The customer has the right to return and exchange the product within 7 days of the order, provided the product is in its original condition, unused, and has not been benefited from. The customer bears the costs of the return process. The customer has the right to claim compensation or exchange if the product is damaged or not matching the order, and must contact customer service at WhatsApp number 0558414578 within 3 days of receiving the order. If the order consists of packages or offers, the used product will be calculated at its original value, and the intact products will be refunded at the offer price. If the order was benefited from free shipping offers, the customer bears the shipping cost. Return and exchange conditions: the products must be in their original condition with the packaging seal. Within the first 7 days of receiving the order. Return method: contact customer service via WhatsApp 0558414578. If the products reach the Al Ghadha Tea warehouses and after verifying the product's safety, the invoice amount will be transferred within a maximum of 14 days.